Refund policy

Refund Policy for The Sieva Hair Company

At The Sieva Hair Company, we strive to provide our customers with the highest quality human hair products and exceptional service. Please review our refund policy carefully before making a purchase.

General Refund Policy

1. Non-Refundable Products:
• All sales of human hair products are final. Once a transaction is completed, we do not offer refunds or exchanges. This policy is in place due to the nature of our products and hygiene standards.
2. Defective Products:
• If you receive a defective product, please contact our customer service team within 7 days of receipt. We will assess the issue and may provide a replacement or store credit at our discretion.
3. Order Cancellation:
• Orders can be canceled within 24 hours of purchase. After this period, the order will be processed, and our no-refund policy will apply.
4. Return Process:
• If you believe your product is defective, please follow these steps:
• Contact our customer service team at r.buford@sievahair.com.
• Provide your order number, a description of the issue, and any relevant photos.
• Await further instructions on how to proceed.
5. Shipping Costs:
• Shipping costs are non-refundable. Customers are responsible for the cost of return shipping, if applicable.
6. Changes to Policy:
• The Sieva Hair Company reserves the right to modify this refund policy at any time. Any changes will be posted on our website.

Contact Us

For any questions or concerns regarding our refund policy, please reach out to our customer service team at r.buford@sievahair.com.

Thank you for choosing The Sieva Hair Company. We appreciate your business!