Shipping policy

Shipping Policy for The Sieva Hair Company

At The Sieva Hair Company, we are committed to delivering your order promptly and efficiently. Please review our shipping policy to understand our processes and timelines.

1. Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.
  • Once your order is processed, it will be shipped based on the selected shipping method.

2. Shipping Times

  • Our average shipping time is 7 to 14 business days.
  • Please note that shipping times may vary based on location, product availability, and other factors.
  • Even domestic customers may experience shipping delays due to international tariffs and conflicts, which may affect delivery timelines.

3. International Shipping

  • We offer international shipping; however, please be aware that due to international tariffs and potential conflicts, shipments may experience delays.
  • Customs processing times are outside of our control and may add additional time to your delivery.

4. Shipping Methods

  • We use reliable carriers to ensure your order is delivered safely and efficiently. The available shipping options will be presented at checkout.

5. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment's progress.

6. Fresh Products

  • We ship our hair products fresh after a thorough cleaning and care process to ensure the highest quality upon delivery.

7. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and the weight of your order.

8. Issues with Delivery

  • If you encounter any issues with your shipment, such as damage or non-receipt, please contact our customer service team within 7 days of receiving your order. We will work to resolve any concerns promptly.

9. Contact Us

For questions or concerns regarding your order or our shipping policy, please reach out to us at:

  • Email: r.buford@sievahair.com
  • Phone: 248.259.4383

Thank you for choosing The Sieva Hair Company. We appreciate your business and are dedicated to providing you with quality products and service!